What is your lifetime warranty offer?
We promise to take care of your jewellery should there be any manufacturing defects, or unacceptable breaking/repairs. Our warranty does not cover general wear and man-made damage or lost pieces. Please note that ByCeceLux is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweller.
International repairs are examined on a case-by-case basis. Please reach out to firstname.lastname@example.org so we can see how we can best help.
Does your jewellery have a warranty?
Yes, you get a lifetime warranty for any jewellery piece from ByCeceLux! Unlike any other jewellery brand, we are so confident in the quality of our craftsmanship that we offer a complimentary lifetime warranty.
What is covered by the free lifetime warranty warranty?
We stand behind our products and quality that all items will be free from manufacturing defects. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is damaged due to a manufacturing defect, we will repair it or, if we deem appropriate, replace it. If the item is no longer available, ByCeceLux may, in its discretion, replace with a like-kind or allow a refund equal to the selling price of the original item or component (refund will only apply to every order within 30 days from the date of purchase).
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship, natural characteristics, internal inclusions, visible or otherwise, and in colored gemstones are considered as part of the character of the piece, and should not be considered a manufacturing defect.
I have received a damaged / defective item.What do I do?
If you believe you’ve received a damaged or defective item, please contact our Member Care team and be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of how the product arrived (damaged box)
- The moment when you noticed the damage (at arrival, the following day, etc.)
We’ll respond as quickly as possible and make it our priority to resolve this situation as soon as possible.
Why is By Cece Lux jewellery more fair-priced than other luxury brands?
Jewellery from other companies face a lot of markups. The brand who makes it, the retailer who sells it, and in some cases a licensing company who gets it there. All these entities take their cuts before a pair of earrings even gets to market. The end result: overpriced (and not-that-great) jewellery.
Coming from a jewellery design and production background, we decided to go direct-to-consumer in order to offer high-end jewellery at a fair price.
Since we only sell directly to our customers on bycecelux.com, our jewellery doesn’t have all of those markups driving up the price, so we can bring you higher quality (that we can guarantee) at much lower prices.