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Terms & Conditions | Bycecelux

TERMS & CONDITIONS

INTRODUCTION

Welcome to the Bycecelux website terms and conditions (T&C’s) for use. These terms and conditions apply to the use of this website at www.bycecelux.com By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, please do not use this website. You will be able to access most areas of this website without registering your details with us.
We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

This website is operated by Bycecelux We are a company registered in England and Wales.

GLOSSARY

To make these T&C’s easier to read, we have defined the following terms;

  • "Users" means yourself – as the user of the website;
  • "We/Us/Our" means Bycecelux and www.bycecelux.com
  • "Personal Information" means the details provided by you on registration;
  • "Product" means a ‘Bycecelux’ product displayed for sale on our website;
  • "Product Description" means that part of the website, which set out certain features and characteristics of our products;
  • “Privacy Policy” means our policy around use of your data on or connected to our website;
  • "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.

 

ORDERING FROM US

You are deemed to place an order with us by ordering via our website’s secure online checkout process which is written in the English language. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.

We cannot be held responsible for customer generated mistakes and errors including colour combinations, order quantities or other ordering errors. To prevent these errors from occurring please review your order carefully and thoroughly before submitting it on our Website.

We will send you an order confirmation email, detailing the products you have ordered to the e-mail address you supplied to us with your order.

Please Note: It is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications.

Delivery will be made to the shipping address provided by you as per each order. Please ensure that the delivery address details including postal codes submitted by you are correct when the order is placed as we cannot accept responsibility for orders not reaching the recipient if the address is incorrect.  Any undelivered items returned to us will incur an additional shipping fee to resend it to an amended correct delivery address if the initial address submitted by you is incorrect which you inform us of after the order has been dispatched.
Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

 

DESCRIPTION OF GOODS

All our jewellery pieces in all our jewellery collections sold on our website are hand-made in our studio in the UK according to each customer’s specific chosen combinations of features available shown on the relevant product page of the item chosen by you on our website.

We cannot be held responsible for items which may become discontinued. Beads & findings may vary in colour and style to image shown on website. Semi-precious stones are natural products and therefore not all stones are identical to the images shown on the website.

We reserve the right to alter the design, specification or price of any product supplied, whilst maintaining the overall concept.

 

HEALTH & SAFETY

Our product ranges have been designed for use by adults only. No items are toys and should be kept away from unsupervised children as they can choke on small pieces.

 

PRICING

All prices and charges on our website are shown in British Pounds Sterling £GBP and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order checkout process. Prices are reviewed periodically and may change at any time, and any necessary changes are made without prior notice. Price changes will not affect orders which we have already sent you an order confirmation for. Our website contains a large number of products and despite our attention to detail it is possible that some of the products listed on our website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognized by you as a pricing mistake.

If you are purchasing items from our Website from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card.

 

CANCELLATION & RETURNS POLICY

Under legislation known as the Consumer Contracts Regulations, If for any reason you are not completely satisfied with your online purchase, you have a right to cancel orders for items from our jewellery collections purchased from our website within a statutory cooling-off period. This is 14 working days from the day after the date on which the order was delivered to you. We require that you contact us within 14 days of delivery by email / phone (See Return / Exchange Procedure below), and the new and unused item (s) is/are returned to us within 14 days (UK and International) of the date of when you inform us of your decision to cancel your order. We are happy to offer an exchange or refund on new and unused items as long as the items have all their original labelling and are returned in their original gift bag packaging complete with its individual care card. New and unused means there are no marks on the item, it has not been worn or used, does not smell of perfume or any other aroma and is returned to us in perfect saleable condition. We will not accept returns for any non-faulty items that have been worn, washed, and/or have their original tags & gift pouches removed. We strongly advise all customers to check items thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. For health protection and hygiene reasons, we are not able to accept returns on earrings purchased at Bycecelux Ltd if the sealed packaging that they are delivered in is unsealed by the customer. Our face coverings and face covering filters are strictly non-returnable and non exchangeable under any circumstances.

Please Note: If your order has already been dispatched when you decide to cancel your order we will be unable to redirect it, so we request that you follow the Return/Exchanges procedure below upon receipt.

We reserve the right to charge for re-posting of orders returned to us in error.

 

BESPOKE ORDERS

Under the Consumer Contracts Regulations legislation Bespoke and personalised goods are exempt from the cancellation rights. Any Bespoke and personalised items ordered by you that are bespoke or non- catalogue (inc. non standard sizes, personalised names on items, made to order items, non standard colours requested by you when placing your order, or jewellery altered in any way as per your request etc) are exempt from the cancellation rights.

Any pieces sold on our website which are Bespoke, personalised and hand-made (as stated above) as per your chosen specifications cannot be cancelled or changed once the order has been placed. We are also unable to offer refunds and/or exchanges on Bespoke, non-catalogue or customised pieces which have been made to suit your requirements, or anything that is sold at a discounted price.

We will only refund bespoke orders if the item is faulty on delivery and cannot be repaired.

 

EXCHANGES

In the event of an exchange, items are subject to product availability and the customer will incur any delivery/shipping costs for returning items to be exchanged and for resending the preferred item back to you to be agreed before your unwanted item is returned to us. We can only exchange an item for a different style or colour depending on our stock availability and with the same value or higher than the original item (minus the original P&P costs). If the item you would like to exchange your order for is higher in price than the price of the original order, we will advise on the price difference to pay as well as the P&P charge for sending you the exchanged item.

Please Note: If your initial order qualified for “Free Shipping”, this offer is only applicable to the initial order and not for exchanged items. You will be responsible for paying for shipping the exchanged item back to you.  Please follow the ‘Exchange Procedure’ below.

Please also note that P&P charges from the original order will be deducted from the credit amount of the original order against the total cost of the preferred item when the exchange is processed.  If you wish to exchange an item, please follow the ‘Exchange Procedure’ below and include details of your preferred item so we can reserve it for you if the item is in stock. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

 

RETURN / EXCHANGE PROCEDURE

  1. To cancel your order and arrange an exchange or return, Please email: bycecelux@gmail.com putting EXCHANGE or RETURN & your customer order reference number in the subject heading box. Please include your name, address, and contact number, details of the product including the order date, order reference number and the reason for exchanging /returning the item. We will then confirm if it is possible to process your request and issue you a RETURNS REFERENCE NUMBER and will email you a Returns Form. Please do NOT return your order unless you receive confirmation from us that your order is returnable and you receive a ‘Returns reference number’ and Returns Form as it will not be accepted.
  2. If you receive the aforementioned confirmation from us that your order is exchangeable / returnable, Please return the item (with its gift pouch & care card included) and your completed Returns Form with your full contact details including name, address and contact number/email address, and reason for returning the item(s). Please also advise whether you would like to make a return or an exchange and state the exact desired item(s) name as stated on our website, plating, colour, etc.
  3. Please securely wrap and package the item with the completed form and send it to our Head Office - please email bycecelux@gmail.com for the Head Office Location Address.

 

  1. We always advise customers to return their unwanted order(s) to us via a secure, traceable postal service (with insurance for the value of the item (s) being returned. If you are based in the UK, we recommend Royal Mail ‘Signed for’ or ‘Special Delivery’ services. Bycecelux does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.
  2. When returning an item from overseas, please kindly follow the same procedure above. Bycecelux does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Bycecelux. Please also take extra care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this will be passed onto the customer. This may also delay the returns process. If you are uncertain about how to fill in the customs form correctly, please speak with the relevant customs department at your local postal service before returning the item to us.
  3. Please Note: Due to strict Covid-19 health and safety regulations in place any jewellery pieces that are returned to us in a customer’s own jewellery box/pouch, the box/pouch will be discarded of immediately upon delivery at our HQ. These will not be returned to the customer – please consider this before returning your item. We advise customers to wrap the item in tissue paper or a resealable plastic bag wrapped with bubble wrap for protection before returning it in a padded envelope. This is also a more economical way to mail it to us as its flatter and can be sent via Royal Mail as a “Large Letter” rather than as a parcel.

 

REFUNDS
Once your unwanted order has been received by us within the stated timescale stated above, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be issued within 14 days of us receiving your returned order. All undamaged, unworn and correctly returned items will be credited to the original customer’s credit or debit card. As previously stated, international customs duties and sales taxes are non-refundable for all international shipments.

Please Note: If we receive your return in a condition which we feel is not fit for exchange or refund, we shall get in touch with you to discuss proceedings. We reserve the right to refuse an exchange or refund for any item sent back in a condition where the item has been used or damaged, including strong aroma’s such as perfume on the item as it cannot be resold in this condition. If this is the case, the item will be returned to you at your cost. Only items which we can confirm as ‘New and unused’ will be eligible for a refund or exchange, and they have reached our Returns department within the timescale stated (unless otherwise authorised).

Any returned items received without a Returns Number and completed Returns Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.

Returns received outside of the above stated timelines are accepted at the discretion of Bycecelux Ltd.

 

FAULTY ITEMS

In the rare event that the item(s) you order are delivered faulty or damaged please contact our customer services department immediately on +44(0)7905430010 or email us at: bycecelux@gmail.com to inform us of this and to arrange a repair, replacement or a refund.

Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. Please provide your order number and date of purchase when contacting Bycecelux with your fault claim. All items returned as ‘faulty’ will be inspected by Bycecelux and any items deemed to be a result of fair wear and tear, accidental damage or handled with undue care as per our care instructions on our website / enclosed with the order, will not be accepted as faulty. We are happy to repair faulty items free of charge within a period of 6 months from the initial order date if the fault is a production fault and not due to natural wear and tear or undue care. Exchanges are possible if the item is unrepairable.

Please Note: Due to strict Covid-19 health and safety regulations in place any jewellery pieces that are returned to us in a customer’s own jewellery box/pouch, the box/pouch will be discarded of immediately upon delivery at our HQ. These will not be returned to the customer – please consider this before returning your item. We advise customers to wrap the item in tissue paper or a resealable plastic bag wrapped with bubble wrap for protection before returning it in a padded envelope. This is also a more economical way to mail it to us as its flatter and can be sent via Royal Mail as a “Large Letter” rather than as a parcel.

We offer a full repairs service for most of our jewellery items needing some TLC after the free repairs period of 6 months from the date of the order of the item. There is a charge for this service, to cover the cost of the labour for the repair and to replace any components missing from the original item (if applicable) along with any shipping costs incurred. The fee varies according to each item so if you would like to use this service please contact us with your order number and details of the repair needed and we can advise on the costs involved. Each repair needed beyond the 6 month limit from the initial purchase date is chargeable.

 

GIFT RETURNS

If someone has sent you a special gift from ‘Bycecelux Ltd’ but it wasn’t quite right, then you can exchange it for a different style or colour with the same cost value (or higher) within 14 days after delivery. Please follow the same exchange procedure as above and advise on the name of the person who bought the item for you when you contact us so we can check that the order date complies with our Terms and Conditions for exchanges.

Please note that the above terms still apply to all exchange requests.

 

P&P FOR RETURNS /EXCHANGES 

 

If you are returning a non-faulty item because it is unsuitable, we cannot refund the postage you incurred when returning the item. If you are returning an item because it is faulty, once the fault is confirmed we will refund the postage paid by you when returning the item. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the UK. Returns or exchanges received outside the stated timescale of 14 days will not be accepted, unless previously authorised by the directors of ‘Bycecelux. The ‘Bycecelux’ Returns policy does not affect your statutory rights relating to faulty or mis-described goods or your right to cancel orders under the Consumer Contracts Regulations.

 

DELIVERY INFORMATION

All the pieces in our collections are hand-made to order. Jewellery orders are usually dispatched within 2-3 working days of receipt of order as long as all components are in stock, unless we have contacted you and agreed alternative terms. If an item is out of stock, this information will be provided on individual product pages that this applies too and we will notify you. If you require your order to be delivered by a specific date, please call or email us before placing your order to ensure it can be delivered in time. 

For health and hygiene reasons our earrings are sent in transparent sealed packaging.


If you are sending an item as a gift to someone special, feel free to add a short greeting in the ‘Special Instructions’ box in the cart section of the checkout page when you place your order and we will add your greeting on a gift tag with the item you have ordered for them and will ensure no receipts are added to the package. If the item is a gift but is being sent to your address we will include the receipt for your reference, unless you notify us not to on your order confirmation. 
All payments for orders must be received and authorised before shipment. You will receive a notification email once your order has been dispatched.

 

PLEASE NOTE: DELIVERIES DURING COVID19 OUTBREAK (UPDATED 01/01/2021)

In light of the latest UK government order to stay home, we have taken steps to ensure most of our small team are off site, working in separate spaces and are working to advised strict safety guidelines. 
We are therefore limiting our order mailouts and will only be dispatching orders 2 to 3 times a week at this time - this is for the safety of our team. Therefore orders placed during this period may encounter processing and delivery delays as Royal Mail’s service is also experiencing delays in their delivery schedule. This is beyond our control.

As we offer free UK delivery we send all UK orders via Royal Mail 2nd class signed for mail which Royal Mail usually deliver within 3-4 working days from the postal date. However during this period this is taking longer than usual which is out of our control. Please kindly allow 7-10 working days for delivery.

If you require your order to be delivered by a specific date, please kindly contact us before you place your order to ensure we can accommodate your request.

Thank you for your patience and understanding at this challenging time,

Team BCL

 *** 

UK DELIVERY

Delivery for orders to UK mainland addresses is currently free of charge but is subject to change.

Orders to all other UK addresses cost £4.99 per order.

Each order is sent securely via Royal Mail Recorded 2nd class 'Signed For' delivery service. Royal Mail aims to deliver 2nd Class mail within 2-3 working days from the postage date but this cannot be guaranteed. 

Larger orders or larger quantities of jewellery pieces per order and jewellery cases are sent via Royal Mail ‘Tracked' service or via courier depending on product size/weight/value/quantity.

Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted) as all deliveries will require someone to sign for it.* Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched.

 

INTERNATIONAL DELIVERY

As the UK is no longer part of the EU, Royal Mail postal fees to Europe and worldwide have increased. As this is the case we have had no alternative but to increase our international delivery fees as follows:

 

TO EUROPE

Our delivery rate for orders with a total value of under GBP £50 to Europe: GBP £10.99 per order

Our delivery rate for orders with a total value of GBP £50-£199.00 to Europe: GBP £11.99 per order

Our delivery rate for orders with a total value of over GBP £200 to Europe: GBP £13.99 per order

 

REST OF THE WORLD

Our delivery rate for orders with a total value of under GBP £50 to ROW: GBP £11.99 per order

Our delivery rate for orders with a total value of GBP £50- £199.00 to ROW: GBP £13.99 per order

Our delivery rate for orders with a total value of over GBP £200 to ROW: GBP £15.99 per order

 

Please Note: Due to new Brexit rules & regulations, as the UK is no longer part of the EU, orders purchased via our website that are to be delivered to addresses in Europe are subject to additional checks and customs fees. All import Customs duty and taxes that may be due on your order in the country of destination are the sole responsibility of the customer. This also applies to all orders delivered to countries outside of the UK. Please consider this before you place your order.

All orders are sent securely via Royal Mail Recorded ‘International Signed’ or ‘International Tracked & Signed’ (where possible) delivery. We will provide you with the Royal Mail tracking number for your order by automated email as soon as your order has been dispatched.
Please kindly ensure you insert a daytime delivery address (PO Box addresses are not accepted unless order is being delivered to an address in the UAE where it is mandatory as well as the full delivery address) as all deliveries will require someone to sign for it.*

Customers are solely responsible for ensuring that the delivery address they supply us with on their order form is correct and complete, including house numbers and full postcodes. The addresses that are noted on the order form are printed on the delivery address labels as they are - they are not checked or verified before the order is dispatched. Customers are also solely responsible for checking the rules and regulations of the postal service in the country of destination of their order as each countries rules and advice differs. Bycecelux is not responsible or liable for orders not being delivered due to customers not providing sufficient delivery information to ensure successful delivery in their country of destination. 

When orders are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the local postal service in the country that the order is being sent to. Delays can often be caused by Customs checks, which can sometimes take up to 1-2 weeks. Bycecelux ltd cannot be held responsible for delays caused by Customs and is unable to release orders from Customs clearance. 


*Please Note: If no one is at the delivery address as stated on your order at the time of delivery and able to sign for it, Royal Mail / your local postal service will leave a “Whilst You Were Out” card with instructions of which mail depot to collect it from. If you do not collect it from the depot by the deadline date stated on the card it will be returned to us. If this occurs, we will contact you to rearrange delivery and you will be required to pay an additional postage fee in order for it to be resent to you.

Bycecelux cannot be held responsible for goods that are lost or delayed in transit.

For orders not received but tracked as being delivered - This usually happens when orders are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number we provide you with on the Royal Mail website. Please note that we do not refund or replace items that are tracked and confirmed as being ‘Delivered’. For this reason, we always recommend that you get items delivered to your home address.

Occasionally Royal Mail may deliver your package to a neighbour if you are not home at the time of delivery. If your order is tracked as being delivered and you have not received it please check with your neighbours before contacting us and if they do not have the package, please contact your local Royal Mail sorting office to help as they should have more information on its whereabouts.

If your delivery has been delayed, please use the tracking number noted on the email notification we sent you to inform you that your order was dispatched to enable you to locate it with Royal Mail.

We cannot refund or replace lost orders until 20 WORKING days (excluding weekends and public holidays) after the dispatch date (25 days for International orders) have passed – This is the set time limit that Royal Mail classes packages as being ‘Lost’ and will only look into it from this date onwards therefore we cannot report and/or enquire about any undelivered orders until then.

 

BYCECELUX PROMOTIONS ON THE BYCECELUX.COM WEBSITE AND SOCIAL MEDIA

From time to time we may send you special offers and promotions on our jewellery ranges, discount offers for friends who are referred to our website, free shipping to certain destinations, and other competitions to win special pieces from our collections etc. No cash or other alternatives are allowed. We reserve the right to amend or withdraw offers at any time.

We also regularly offer promotional discount codes (either directly or via third parties). These codes may only be applied to purchases of full-price items or particular items or ranges as stated on the discount offer notice and cannot be used in conjunction with any other offer or discounts. These discount codes are only valid within the timescale stated on the offer. It is the customer’s responsibility to include the discount code in the ‘Discount’ box on the checkout page of our website at the time of placing their order within the timescale of the offer.  Our discount codes cannot be added manually by BYCECELUX Ltd customer services to orders already placed before the offer is valid, during or after the offer has ended even if the order placed has not yet been dispatched.

Postage is charged separately where applicable and is not discounted with the offer.

 

SERVICE ACCESS

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

 

VISITOR MATERIAL AND CONDUCT

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite, racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses.

 

DISCLAIMER

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
The material on this website is provided is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

 

PRIVACY POLICY

We are committed to preserving the privacy of all visitors to our website at www.bycecelux.com Please read the following privacy policy to understand how we use and protect the information that you provide to us when you use this website. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy. Any changes and updates to our privacy policy in the future will be posted to the website and, where appropriate, through email notification.

 

WHAT INFORMATION DO WE COLLECT?
We ask for your contact information including name and email address when a purchase is made via our website. We will also ask for a delivery address along with payment information. Whilst browsing our website, we will automatically receive your computer's IP (Internet Protocol) address which helps to provide us with information to learn about your browser and operating system. Our website also records your IP address when you make a purchase. This identifies the computer that you use to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction.

 

HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time by contacting us at: bycecelux@gmail.com

 

WHAT DO WE DO WITH THE INFORMATION WE RECEIVE?

Your information will enable us to understand your needs and helps us to provide you with better service, access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you concerning your orders where necessary. Bycecelux will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks and for the purposes of customer research or when you have given us permission to do so. 

We may occasionally use your information to contact you for your views on our services and to notify you about important changes or developments to our website or our services. Additionally, where you have consented, we may also use your information to send you emails to the email address you have provided, about new products, special offers and services we offer which may be of interest to you. If you change your mind about being contacted in the future, please click on the “unsubscribe” link at the bottom of the email newsletter you receive from us, or send an email with “UN-SUBSCRIBE” in the subject heading to: info@danalevy.co.uk

 

SHOPIFY
Our online store is hosted on Shopify Inc. who provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data behind a firewall on a secure server. 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight please refer to Shopify’s Terms of Service:  https://www.shopify.com/legal/terms

And/ or their Privacy Statement:  https://www.shopify.com/legal/privacy

 

THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Please also note that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Therefore if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

 

SECURITY
We are committed to ensuring that your information is secure. We take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed. In order to prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service

 

COOKIES
cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, but please note that declining them may prevent you from taking full advantage of the website. 

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

 

FEEDBACK & COMPLAINTS

In order to improve our service we always welcome feedback from our customers. If you wish to send us any feedback or complaints about any part of our service by phone, email or letter, it will be dealt with promptly. Please contact us via the contact details shown on the contact page on our website.