How do I track my order?
A. Already have an account?
First, log into your Bycecelux account at any time and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
|Status||What does this mean?|
|Processing||Your order has been handed over to our operations team to fulfil. If all items in your order are in-stock, typical processing time is 2-3 business days! For zodiac orders, expect 5-13 business days processing time.|
|Shipped||Yay! Your order has been packed and it's on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.|
|Partial||Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Bycecelux piece as early as possible, we've shipped the available pieces first (applies for UK only)|
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders".
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
ALL ORDERS ARE SHIPPED FROM OUR UK WAREHOUSE USING ROYAL MAIL SERVICES.
We hope you love your BYCECELUX delivery - that's why we've made shipping as easy as possible. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.
- Tracked Shipping - £3.60
- Sent with Royal Mail 48 Hour Tracked - Tracked along its journey to you.
- Estimated shipping time 1-3 working days once dispatched by us.
Europe: £9.00 by Royal Mail (ESTIMATED 6-8 working days to Europe)
International: £10.00 by Royal Mail (ESTIMATED 8-12 working days to the rest of the world)
INTERNATIONAL SHIPPING -
Tracked to delivery point for peace of mind
- All international orders have a cost of £10.00, or FREE when you spend £90+
- Sent with Royal Mail Tracked International service.
- Estimated shipping time is 1-4 weeks. Apologies we cannot be more accurate at this time due to coronavirus delays worldwide.
- At this time we do not ship to the following countries: Brazil, Chile, Costa Rica, Romania, South Africa, Oman, Jordan & Bangladesh. Apologies for the inconvenience caused.
- For orders outside the EU: If customs/duties are added to your order by your local government we are not liable for these charges.
- Europe delivery aim: 3-5 working days1
- Worldwide delivery aim: 5-7 working days
- Fully tracked to delivery point
- Online delivery confirmation
- To check on the status of your order, please contact email@example.com quoting your order name and order number.
DISPATCH TIMEFRAME AIMS
For all orders including Zodiac Necklaces 18K Gold Vermeil, we give a 5-15 business day (7-17 days total as a guide) dispatch timeframe as all orders are hand made to order specially upon purchase. Please note that the 'dispatch by' aim is a guide only and items can be shipped before or after this date, as they are lovingly hand-made to order within the UK.
Signed For: Please note, for ‘signed for’ deliveries, someone must be present at your chosen shipping address to receive the parcel. If you are not present when your parcel is delivered, the courier will leave a calling card, and you will be able to reschedule your delivery for a more convenient time.
International Postal Terms: Bycecelux cannot be held responsible for lost, damaged, missing or delayed post overseas. We use Royal Mail as our chosen courier, and, although 99% of overseas packages arrive on time, once Royal Mail handover parcels to the courier in recipients’ countries, we no longer have control, or responsibility, over that parcel’s delivery. Customers are responsible for any additional fees or taxes when sending overseas.
UK addresses: Bycecelux cannot be held responsible for deliveries whereby a PO Box, or forwarding address, is supplied by a customer with their order. Bycecelux cannot be held responsible for incorrect addresses input by customers. Bycecelux is responsible for delivering your package to the correct building in the address given at checkout but are not responsible for the security of said package thereafter. Providing the item has been delivered to the correct GPS location of the building in the address, Bycecelux have fulfilled their duty to deliver the package.
Royal Mail are experiencing some delays due to the current situation. Once you've received your shipment email, your order is with Royal Mail, and we no longer have control over how long they take to deliver. We are sorry for any inconvenience caused, but unfortunately the situation is out of our hands.
We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office because no one was available when the goods were delivered then it is your responsibility to collect the goods. It is important that the addresses supplied by you to us are accurate. If items are sent back to our UK warehouse because of an incorrect address, the shipping costs incurred for the item to be re-sent out to the correct address are to be paid by the buyer.
We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages.
We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.
If an exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund and exchange policy for more information.
INTERNATIONAL TAXES AND DUTIES
International customers (outside UK) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.