SHIPPING & HANDLING

COVID-19 UPDATE:

"Due to the impacts of COVID-19,  I will be hand packing orders from my home studio with extra love, I do ask for your patience and understanding as responding to customer service emails and deliveries may take longer than usual. However, I am still here for you, so please contact info@bycecelux.com

- Catherine - Owner of BYCECELUX

ALL ITEMS ARE DISPATCHED FROM CHESHIRE,UK.

PLEASE ALLOW 24-48 HOURS FOR YOUR TRACKING NUMBER & SHIPPING LABEL TO UPDATE ONCE DISPATCHED IF OUTSIDE OF UNITED KINGDOM.

DISPATCH TIMEFRAME AIMS

For all orders, we give a 5-15 business day dispatch timeframe as all orders are hand made to order specially upon purchase. Please note that the 'dispatch by' aim is a guide only and items can be shipped before or after this date.

UK orders are sent via Tracked 48 Royal Mail for £3.60. This service is FREE for orders over £40.00. 

We send all International orders using the safest way possible - Tracked International Royal Mail. We offer this for £9.99. 

 All other services are operational at this stage, subject to delays. As air freight is used to deliver your packages worldwide, the reduction of passenger flights due to health and safety mean that your package may be delayed due to stringent customs & disrupted postal networks around the world. 

COVID / INTERNATIONAL DELIVERYS 

Whilst we are processing mail as normal in the UK, it can be delayed once it enters customs / country borders. 

The number of countries that our courier Royal Mail can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay. 

Below is a list of countries that are experiencing delays (1st September 2020):

Albania

Argentina

Armenia

Ascension Islands & St Helena

Australia

Austria

Azerbaijan

Bahamas

Barbados

Belarus

Belgium

Bermuda

Bhutan

Bosnia-Herzegovina

Botswana

Brazil

British Virgin Islands

Bulgaria

Burkina Faso

Canada

Cayman Islands

Chad

Chile

China

Colombia

Croatia

Cuba

Cyprus

Djibouti

Dominican Republic

Ecuador

El Salvador

Equatorial Guinea - On Suspension

Estonia

Fiji

France

French Polynesia

Georgia

 

Germany

Grenada

Guatemala

Guyana

Haiti - On Suspension

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran (Islamic Republic of)

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kosovo

Kuwait

Latvia

Lebanon

Liberia - On Suspension

Libya

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mauritius

Mexico

Moldova

Mongolia

Montenegro

Morocco

Nepal

Netherlands

New Caledonia - On Suspension

New Zealand

Nicaragua - On Suspension

Niger

Oman

Pakistan

Papua New Guinea

Paraguay - On Suspension

Peru

Philippines

Poland

Portugal

Republic of Guinea

Reunion Island

Romania

Russia

Rwanda

Samoa

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone - On Suspension

Singapore

Slovakia

Slovenia

Somalia

South Africa

South Korea

Spain

Sri Lanka

St. Kitts and Nevis

St. Lucia

St. Vincent and the Grenadines

Suriname

Switzerland

Syria

Taiwan

Tajikistan

Tanzania (DAR)

Thailand

Togo

Tonga

Trinidad & Tobago

Tunisia

Turkey

Turkmenistan - On Suspension

Turks and Caicos Islands

Uganda

United Arab Emirates (UAE)

Ukraine

Ukraine - Crimea & Sevastopol Regions - On Long-Term Suspension

Uruguay

USA

Uzbekistan

Vanuatu

Venezuela - Long-term Suspension

Vietnam

Yemen

Zambia

Zimbabwe

For more of an update about your specific country, please visit - 

https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin. This Bulletin is updated daily as they have more information.

Please note: Unfortunately, we have no control over shipment once a package departs the studio. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays.

We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages.

We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes.

If an exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund and exchange policy for more information.

INTERNATIONAL TAXES AND DUTIES

International customers (outside UK) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.