Returns

Returns policy

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items and promotions* (except final sale items and bundles).

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

*Can I return a promotional bundle / promotion?

Promotional bundles are not available for refunds.

 

Posting your return or exchange

Please keep your proof of postage in case your parcel gets lost in transit. We recommend you choose a tracked service.

If you are an international customer, please mark the parcel as 'returned goods' with a value of £0 otherwise we are unable to accept the parcel. 

If you are a UK customer, please pay the correct postage otherwise Royal Mail will  be unable to deliver your parcel, we advise you to visit the Post Office.

Parcels will be processed 1-5 working days of receiving the return/exchange. Please email us at bycecelux@gmail.com if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.