Returns & Exchanges

RETURNS:

If you are not completely satisfied with your order, we will happily offer you a refund on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully. 

Please note: As our products are made to order specially for you once purchased, our returns policy begins once your item has been delivered. We do not accept cancellations once product creation has begun.

For orders delivered, we will accept returns and exchanges for change of mind on products purchased online within 30 days from date of receipt or at any time if products are faulty. 

EXCHANGES:

If you need to exchange your purchase for another size or item please state your request on the exchange/returns form. Once we receive please allow upto 5* business days for your order to be processed and a further 2 - 3 business days for delivery. 

Customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge. 

If you require your item urgently we recommend repurchasing to avoid missing out on stock, and so you receive your item sooner. 

We cannot process nor deliver orders on public holidays. In these instances, please anticipate that your order will be processed within the next business day.

 

WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?

For orders delivered, we will accept returns and exchanges for change of mind on products purchased online within 30 days from date of receipt or at any time if products are faulty.

Please contact info@bycecelux.com where you will be advised of the return process. 

 

WHO PAYS FOR SHIPPING RETURNS?

Change of Mind Returns/Exchanges :

Purchaser pays the cost of return charges to BYCECELUX, however BYCECELUX will pay for postage on any exchange postage back to the customer. 

Faulty Product:

Customers will initially be responsible for shipping and handling charges for any faulty products, however this amount will be refunded to your account once the product has been received and assessed. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed. 

 

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your items have been received by BYCECELUX please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.