Klarna FAQ's

Shop now, pay later with Klarna.

We’ve partnered with Klarna to give you a better shopping experience

 

It’s smoooth and simple

Select Klarna at checkout to buy now, pay later, and split your purchase into 3 interest-free payments so you can spread the cost of your purchase over time. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.

The best way to shop.

See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.

Safe and secure

Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.

How to checkout with Klarna

Add item(s) to your cart and select Klarna at checkout.

Enter your debit or credit card information.

Pay later over 3 instalments. The first payment is taken when the order is processed and the remaining 2 are automatically taken every two weeks.

  

About Klarna

Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience.

Klarna has 2,500 employees across 17 countries, and is leading the way for alternative payments by serving 85 million consumers and 205,000 merchants payment solutions.

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna app.

What is Klarna?

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

How do I pay over 3 interest-free instalments?

Select 4 interest-free instalments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

How do automatic payments work?

Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

Is there a fee to use 3 interest-free instalments?

There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.

Will Klarna do a credit check on me?

When you choose 3 interest-free instalments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.