How do I track my order?
For domestic order: You can track your order on Royal Mail or click here to track your package.
For international order: Please click here to receive the most updated delivery information.
You will need:
1. The tracking number (sent to you in email once your item has been dispatched)
2. The email address used to place the order
Please note, packages shipped via Royal Mail for orders under £50 will only show the item has been posted and the next update will be when delivery has been attempted.
Do you process my order on weekends?
No, we only process orders from Monday to Friday. Not on weekends or holidays.
My order is a pre-order, when will it be delivered?
The dispatch by date is on the individual product page. Please not pre-orders can be dispatched before or after the ‘dispatch by date’.
What should I do if I want to cancel or update my order?
Once an order has been made it cannot be cancelled, so please ensure you have entered the correct details. If you need to update your order, email email@example.com to see if our team can assist with updating the order.
Can I use multiple discount codes on a single order?
Unfortunately, discount codes don’t stack and only one code is eligible per order.
I think my package may be lost / I haven’t received my package yet.
We are very sorry hear this! Please email firstname.lastname@example.org and we are happy to assist you in filing a lost package claim. Please kindly note that, we are not responsible for any lost or stolen package(s) once it has been delivered by the courier.
Also, international shipping to certain countries can take 4-8 weeks and ByCeceLux is not responsible for any shipping delays caused by customs clearance, weather conditions or any unforeseen circumstances. If you have any issues with your order once it’s left our warehouse, please contact your chosen carrier first as they are best at locating your package.